Privacy, security and confidentiality are vitally important to L and S Prints. The following terms and conditions are there to make our web site a safe place to trade. You need to be aware that by using this web site you agree to the following terms and conditions.

L and S Prints do not store any credit card information, nor will we pass any of your personal information, including credit or debit card information to any third party.

You accept that e-mail will be used as the normal means of communication.

Your contract is with L and S Prints, Export House, West Lane, Keighley, West Yorkshire, BD21 2LH.

You undertake that all details which you have provided for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order.

We reserve the right to use alternative materials in production, to those stated on the website to maintain continuity of service


Delivery


All our products are printed to order, even if unpersonalised.  Please allow up to 7 working days for deliveries.

All delivery times are stated in good faith and serve as a guide. We do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines but cannot guarantee it.
The risk of loss or damage to the goods or caused by the goods passes to the buyer upon delivery to the carrier or leaving our premises.

Unless notified in writing or via email prior to dispatch, the buyer will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed or we are unable to obtain a signature.

Fabric ordered over 5 metres will be sent on a courier service pre rolled on a cardboard tube unless it is shipped internationally in which case it will be folded and securely packaged to go on airmail.
 

Returns


Complaints or claims must be notified to us within 14 days of receipt of goods, or in the case of non-delivery, 10 days after the goods were expected to arrive.

As all L and S Prints’ products are personalised/printed to order, we will only accept returns of products that suffer from a manufacturing defect or fault of the company. We will not accept returns of colour changes or faults in the artwork.

Products must be returned in their original delivery condition within 10 days of dispatch and the final decision is at the discretion of our customer services team.

Please do not send your “faulty” products back to L and S Prints without contacting a member of our team first. We must remind you to review these terms that you need to agree to at time of purchase.
We only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so that you have proof of delivery. The customer has to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked by our customer service team and found to be faulty.
 

Images


You accept that a photograph or the files you are sending may lose some definition and that colour variation may occur in finished item.

We do not accept liability if the colours do not come out exactly how you wanted them as we use a ‘super black’ sublimation ink for quality purposes and this tends to darken the colours slightly. Please take this into consideration. Any queries can be cleared up by contacting us.

You may not email to us or request us to print any images or other material unless you have the right to do so. For example, you may not copy photos from another web site or other publication unless you have the permission of the relevant rights owner.

This website cannot stop you from including unacceptable artwork/graphics/logos or text in your order. L and S Prints reserve the right to refuse any order placed by you and to delete/change artwork/graphics/logos or text or to contact you for alternative solutions. If any artwork/text appears to L and S Prints to be offensive or unacceptable or detrimental to L and S Print’s reputation or that of its business partners then we will refuse the print.

We accept no responsibility of any infringement of any patent, copyright, registered design or trademark of any third party. It is the buyer's entire responsibility to obtain any necessary licences or permissions and the buyer hereby agrees to indemnify us against all claims, actions, proceedings, costs and losses out of such an infringement.

Picture cropping and editing is sometimes unavoidable, you accept we need to exercise a degree of work to crop and edit images to fit and to achieve the very best results.

All proofs and visuals produced by L and S Prints are copyrighted. You are NOT permitted to copy, reproduce or give to a third party without our prior written consent as this infringes our rights which are protected by law and constitute a breach of our legal rights and financial remuneration will be sought.

All promotional images of our products are good guides for what we make. We do not guarantee that the final item will be identical to the images contained in this web site.

Liability


L and S Prints attempts to ensure that all the information given on this website is true and accurate but cannot guarantee that it will be error-free.

L and S Prints does not make any guarantees that the website is free from infection by viruses, Trojans, worms or anything else that may have destructive properties.

These terms and conditions contain the entire agreement between you and L and S Prints relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

We may amend these terms and conditions from time to time, and post the new version on the website. All purchases from the date of posting onwards will be governed by that new version.
 

Law

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.
 
 
Printed Fabric Help

Prices & Widths of Fabric

 
Fabric
 
Fabric Width Price Trade Price
(Over 10m)
Aloba 59” (150cm)
 
£14.99      
 
£10.00 + vat
Satin 200g 56” (142cm)
 
£14.99      
 
£10.00 + vat
Lycra 59” (150cm)
 
£19.99      
 
£12.00 + vat
Spandex 57” (144cm)
 
£19.99      
 
£12.00 + vat
Woven Chiffon 59” (150cm)
 
£14.99      
 
£10.00 + vat
Knitted Jersey 59” (150cm)
 
£12.99      
 
£9.00 + vat  
Liquid Satin 59” (150cm)
 
£14.99      
 
£10.00 + vat
Dimout 58” (147cm)
 
£24.99      
 
£16.00 + vat
145g 56” (142cm)
 
£12.99      
 
£9.00 + vat  
Upholstery 57” (144cm)
 
£24.99      
 
£16.00 + vat
Waterproof Coated Polyester 59” (150cm)
 
£16.99       £11.00 + vat
Polyester Voil 58” (147cm)
 
£12.99     
 
£9.00 + vat  
Pongee 56” (142cm)
 
£12.99      
 
£9.00 + vat  
Banner/Flag 59” (150cm) £14.99 
    
£10.00 + vat
 
Every effort is made to ensure that fabric supplies are consistent for every order; however we do the reserve the right to supply fabrics from alternative batches. Please bear in mind batches can differ slightly.

Sending your designs

Files formats

JPEG, EPS, AI, PDF, TIFF, PSD
We tend to use vector formats more for printing (EPS/AI) because of the quality, vectors can be scaled to any size without loss of quality.
For raster formats (JPEG/TIFF/PSD/PNG) we try to get the DPI (see below) as high as possible.
The higher the DPI the better the quality of the print. (Max 300DPI)
 
Resolution

Please send your files with a DPI of: 72, 150 or 300 (unless the file you send is of a vector format as vector can scale to any size without losing quality)
DPI Stands for "Dots Per Inch." DPI is used to measure the resolution of an image both on screen and in print. As the name suggests, the DPI measures how many dots fit into a linear inch. Therefore, the higher the DPI, the more detail can be shown in an image.
Also, since most monitors have a native resolution of 72 or 96 pixels per inch, they cannot display a 300 dpi image in actual size. Instead, when viewed at 100%, the image will look much larger than the print version because the pixels on the screen take up more space than the dots on the paper.
 


Sizing

Designs can be one big image, a selection of different images, any design you have made or anything else you can think of.

We print 1 metre as 59 inch wide (150cm) by 41 inch long (104cm) (we give an extra 2 inch [4cm] to account for shrinking that occurs when the fabric is heat set)
Please send files (1 metre) 59” x 41” (150cm x 104cm) as this means we will not have to make your artwork up which in turn means we cannot be responsible for any mistakes.
For artwork more than 1 metre please use our sizing guide below:
 
1 Metre 59” x 41” (150cm x 104cm)
2 Metres 59” x 82” (150cm x 208cm)
3 Metres 59” x 123” (150cm x 312cm)
4 Metres 59” x 164” (150cm x 416cm)
5 Metres 59” x 205” (150cm x 520cm)



How to send files

Files sent as attachments to our email address (sales@lsprints.co.uk) can be no bigger than 10mb otherwise the email will bounce back.

If your file is bigger than 10mb, we have a ‘Dropbox’ account that we can invite you to using your email address and create a folder where you can leave your files. (There are other cloud storage websites; if you have your own this would be perfect, please just let us know)
 

 
Colours

We can match your colours exact if you require us to (fees apply as we would need samples of your colours and to print samples to compare)

We will not change colours on your artwork under any circumstances so please read through this document so you can get an understanding of our print process/colour profiles.

We use CMYK colours so please take that into consideration as well.
We also have a colour chart available on our website for £9.99 so you can see the exact colours that you will receive.
 
We would also love to see what amazing creations you can make using our custom printing services so please do not hesitate to show us.
Thanks
L&S Prints team
©2014